BlackBerry self serve plan not working

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  • Updated 2 years ago
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I downloaded the Koodo Self Serve app, and although the SMS totals reflect accurately, the data usage and airtime usage don't show anything.
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Larry Singer

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Posted 2 years ago

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Bernard, Official Rep

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When you look at your usage via the browser on your BB Larry, does everything show up properly?
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Larry Singer

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Yup; both on the BlackBerry and my laptop.
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Bernard, Official Rep

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I will look at your account and get back Larry.
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Larry Singer

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Thanks Bernard!
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Bernard, Official Rep

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I see now....looks like activated with us just about a week ago. The first ten days of data use on new activation are not charged to let people have a few days understanding their use. Of course it doesn't help if you can't actually see it. So I will need to look into that, although I'm quite sure usage will appear once the ten days is over. You are also on a plan with unlimited minutes so you will not have to worry about additional charges for that, but again it should show up as well. Again, I will dig and try to find the root cause as to why this might be happening. I suspect it's an isolated incident, for some reason, otherwise we would have heard of it here more often. Thanks for the heads-up though Larry! 
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Larry Singer

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Thanks for your efforts, Bernard. I'll wait to hear from you, and in the meantime, I'll check on what happens once the new cycle begins.

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