We have two 9320. Both have blackberry social, one device will connect to Blackberyy protect no problem while on wifi, the other will not. The two device seem to be setup the same. The one device that works, twitter also works while not of wifi, the other does not.
Well as it turns out, the two device were not on the save plan. One was on BB Social, the other was on BB Basic.
A little POed cause I recall being told I needed BB Social in order to user BBM, so that is what I asked for.
So Blackberry protect DOES NOT work at all on Blackberry Basic. Both Basic and Social are the same price monthly. So switch if you are on BB Basic.