blackberry dtek60 attachments not opening in text and email messages, any suggestions?

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  • Updated 1 year ago
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Attachments such as jpegs opened on my old Blackberry Z10, but not with the new one
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JohnRArnoldPhD .

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Posted 1 year ago

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Allan, Mobile Master

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What is the error message you are getting?
Here are some possible solutions:
1) Restart your phone
2) The attachment may be too big
3) The dtek60 doesnt have a built in word or excel viewer so you will have to download one from the app store.
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Jonathan I, Mobile Master

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I would also try removing your email account and adding it to the phone again.