Billing Errors and Disputes

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  • Updated 4 years ago
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I have been a customer of Koodo for years now and never had a problem, but my latest bill has extra charges that I'd like to dispute, what should I do to rectify these problems?
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Brooke Ring

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Brooke, the most direct way is to call Koodo (*611) from your phone :)
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Brooke Ring

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Is there a charge for that?
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Rocky Balboa

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No airtime if you dial from your phone but if your requesting a rate plan change a $10 fee would apply.
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Brooke Ring

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Thanks! I called them and they cleared everything up for me!
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Zaphod Beeblebrox

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What kind of charges are you referring to?
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Bill Hayward

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I have a billing dispute related to US roaming data charges. The call centre people are unable to provide a resolution, although they did offer to take 75% off the charge, and am now trying to find a phone number in CANADA to speak with someone to get this cleared up. Right now I am waiting for a call back from someone at Telus in Vancouver.
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Timo Tuokkola, Mobile Master

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Sounds to me like they offered you a resolution and you refused to consider it.
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Bill Hayward

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I am looking for details on what I downloaded at 2:30 a.m. one morning when I know I was asleep. Someone has a record of what was downloaded, however, no one at Koodo so far has been able to figure it out.
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Zaphod Beeblebrox

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That is because no one at Koodo can tell you what was downloaded. All the usage will display is how much was downloaded and a rough idea when.

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