Billing Problem - Call Forwarding

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  • Updated 2 weeks ago
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I have call forwarding set up on my phone as I am traveling internationally. It is forwarded to a Canadian number, and I have 500 Canada wide minutes.  The SIM card is not in the phone and is not being used. 

I was wondering why my bills were so high.  When I checked the call lots, I am getting charged $0.50 for calls that have never connected to me, and even more for calls that came through the the Canadian number successfully. 

To clarify, the minutes are NOT used up.  I have two $0.50 charges on this month's bill when it is showing no minutes used, but two attempted calls.  

Need advice.  Not for this issue, but I've previously spent literally a couple of hours on the phone with customer support on hold only to be hung up on, and the thought of having to do this again to fix this turns my stomach.  Any insights appreciated! 
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Mary Gilson

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Posted 2 weeks ago

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Dinh, Mobile Master

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hi Mary,
If you use call forwarding function a lot, you need the $3 add-on (which you could do it yourself in self-serve).

If you don't have the add-on, the pay per use call forwarding minutes is $0.5/minute (even when the SIM card wasn't in your phone). If forwarded number picked up the calls (or sent to voicemail), you would be charged.
(Edited)
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Mats

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Dinh I think you meant to write $0.50/minute.
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Dinh, Mobile Master

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Eeh, I think $0.5 = $0.50... wasn't it?
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David, Mobile Master

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@Dinh,
   Decimal-based  currency is correctly written to two significant digits by convention.
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Dinh, Mobile Master

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eh, ok, it is good to know, if the point was on the currency and convention :).
I was talking purely in term of the  the math @@
(Edited)
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Mary Gilson

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Hi Dinh, 

I had the add on for months before there were problems.  I've gone in again and it's not there... so it's an issue of figuring out why it was removed.  Extremely odd.... I had added the $3 long distance saver so when I saw a $3 ad on I assumed it was the forwarder.

Thank you so much!
Mary
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Dinh, Mobile Master

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Hi Mary,
There should be a record of adding and removal of any add-ons, You could check your selfserve and email, and see when you added and removed it (accidentally?).
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BobTheElectrician

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With the $3 a month add-on, that is all the $$ that you should be charged provided you keep to your regimen. If you do decide to use the phone actively overseas, you may end up with some ugly roaming disputes.