Hi. My new bill says amount will be taken 15 days from bill date (which appears to be August 31, 2014) but on the self serve screen it says the bill is due September 26th. Which is it? My payment always came out on the 26th of each month.
There was a notice on your previous bill a couple of months ago to move that up to 15 days from bill date vs 25 days. There were issues with failed payment, and because it was so near the bill due date that phones got cut off. This gives people a buffer so if payment fails, they still have time to make their payment on time