Billing mistake

  • 1
  • Question
  • Updated 3 weeks ago
I was charged roam data even I join the easy surf
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Simon Hor

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  • confused

Posted 4 weeks ago

  • 1
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David, Mobile Master

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How much were you charged?
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Simon Hor

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32 mb for 60.03 and 7mb for 37.79 also extra $ 60+ unknown charge
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Simon Hor

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I was charged for easy roaming already either in US or international. On the sea, there is no signal at all from Koodo and I had my data plan login during my ship cruise. I only connect to Koodo during on land.
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Simon Hor

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Also, are you representing Koodo Mobile?? I need their formal explanation
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Dinh, Mobile Master

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@Simon:
Most of the people in the forum are customer like you, including me.

Where did you go actually?.Have you checked if your visited countries were include in the easyroam list .https://www.koodomobile.com/easyroam
The $97.82 seems to be an extra data charge that wasn't included in the easyroam. That was for 1.3GB of data.
(Edited)
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Mats

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Scroll and read the part about being on a cruise ship.

https://www.koodomobile.com/help/easy...
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Mats

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Scroll and read the part about being on a cruise ship.

https://www.koodomobile.com/help/easy...