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I was trying to pay my bill last Saturday night. But, i wasn't able to pay my bill. I thought there was an error. But, It paid from my account for five times.
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성현 정

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Posted 2 months ago

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Goran, Mobile Master

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Wow that's a lot. You have two options: first option is to leave the money there and you don't have to pay for the next 5 bills. The other option if you need that money back now is to send a private message to Koodo via Facebook Messenger or DM via Twitter to ask to have it refunded.
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Mehdi, Employee

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Hi everyone,

If you have overpaid your account, the refund request cannot be accomplished through private messaging on Twitter or Facebook Koodo page. You would rather contact the Payment Management Department by dialing 1-855-325-6636. The refund will take 3 to 6 weeks to get to you in a cheque format. 

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