Billing issues.

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  • Question
  • Updated 2 years ago
  • Answered
I just switched my plan from an old $64 1gb unlimited plan to a new $55 1gb + 2gb unlimited plan. I just received my bill and it has a $20 airtime bill on there. Sounds to me like a mistake. My plan was unlimited why would they charge me $20.

Not very happy with this bill
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Marc Dumoulin

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Posted 2 years ago

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Dennis, Mobile Master

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Are you looking at your detailed pdf ebill?  The detailed ebills sheds more light into what the charge is about
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Marc Dumoulin

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My plan is unlimited. But i notice at the bottom it said 883 minutes. That's not unlimited.
I had 844 minutes so for some reason I was charged for 40 minutes.
Sounds like a system issue to me.
Besides since when does unlimited have limits?
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Dennis, Mobile Master

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By chance were they long distance minutes or were you charged for airtime minutes?
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Alaa, Employee

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Hi Marc ! It's been taken care of, it was an error and the airtime charge was credited. Your bill is now $77.63. 

Sorry for the inconvenience ! If we can help with anything else, please let us know. 
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Marc Dumoulin

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Thanks Alaa.
Never figured it would be a problem.
:D