billing issues

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  • Question
  • Updated 1 year ago
  • Answered
I have a prepaid account with Koodo. My RBC credit card has been linked to my account for almost 2 years now and I have always been able to top up on the self serve portal. However, today while trying to top up my talk time balance I received an error message saying it is being declined by my card issuer. This is absurd because I JUST used my credit card for another transaction.
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Debanjana Kundu

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  • frustrated

Posted 1 year ago

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Allan, Mobile Master

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Did you make a sucessful transaction before or after you tried with Koodo?
You can try again on a different browser, or try clearing your cache and cookies.
(Edited)
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Debanjana Kundu

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seems like a temporary server error.
I tried again right now and it worked without doing anything!