Billing issue after upgrading my plan

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  • Updated 2 years ago
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Being charged for long distance calls after upgrading to $ 40 Plan which says 1000 long distance minutes free. I checked my account today and found i am being charged for making LD calls to India.
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sabarish k

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Posted 2 years ago

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David, Mobile Master

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Unless you newly activated service with Koodo, or upgraded your phone, the 1000 minutes of International Long Distance is not included in the plan.
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sabarish k

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Thanks for the information David.

I didn't expect this from Koodo. I am a customer with them for more than a year and i was not given any offer. If they are willing to offer this only to the new customers and for those who upgrade their phone then i am going to choose some other service provider.

I am really frustrated :(
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David, Mobile Master

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I understand. There were no sales when I bought my car, and the dealer wouldn't offer me anything the following year unless I upgraded.