Billing Inquiry

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  • Question
  • Updated 4 weeks ago
  • (Edited)
I just received my new phone bill for the past month and I'm confused whether or not it is right.

My billing cycle is the 17th of each month to the 16th of the following month.

I changed plans, from a non-existent plan local $25 to the promo $45 2-GB plan, on May 19th. I've been charged the monthly $45 + $42 (May 19th to June 16th) - $23.33 (May 19th to June 16th).

I am wondering if this is correct. Why am I being charged the standard monthly charge of $45 and a $42 from the date I changed plan to the last date of the billing cycle?

Photo of Reynaldo Ramos Teves

Posted 4 weeks ago

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Photo of Dennis

Dennis, Mobile Master

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Yes this looks correct

Of the $25 you were refunded $23.33 since you only used the 16th-18th
The $45 is for next months charge (June 17-July 16)
The $42 is for when you did change your plan from May 19 to June 16 (you were not charged for the 3 days previous (16-18) since you were still on the $25 plan