Billing Inquiry

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Hi, I'm trying to use the self serve option to pay my bill via credit card.

I keep getting the error message, "The transaction didn't go through. Please re-enter your information or try a different payment method."

I've tried a couple of cards and I keep getting the same error message.
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Karen

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Posted 2 years ago

  • 2
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Paul Deschamps, Mobile Master

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Makensure that the name on the card your using is the same name as that on the account.
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Karen

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That's all the same. Not the issue :)
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Robert, Mobile Master

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The billing adresses must match as well I think?
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Bernard, Official Rep

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@Karen Can you pls use #123 and press 3 for payment for this month?