Billing

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I thought the shock proof data was so that you don't go over on your data? My daughter's phone shows an extra $65.00 on the bill which I don't believe I should have to pay. It should have been cut off when she hit her limit. I tried to call but I don't have an hour to sit and wait on the phone while I'm at work.
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Robyn Puckett

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  • confused

Posted 1 year ago

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Goran, Mobile Master

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It usuallly has to be setup first to block data at 100% IIRC. Also if it was setup, it's possible that your daughter got the text message saying if you wish to continue past 100% reply yes. Can you confirm if that was the case as well? You can see in usage under the data usage graph "change data alerts." Then the box should be checked to receive notifications. The self-serve has been modified recently so it's possible that that will not lock it down but just send a 100% notification. Let me find out.
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Paul Deschamps, Mobile Master

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Go to the login screen for postpaid or prepaid depending which you are on and you'll see beside the input boxes "forgot password" you'll give your email address and they will send you an email to reset your password. Once you reset your password you'll be able to get into your self serve account and change your payment method. Start here https://www.koodomobile.com/
And tap the menu in the top left corner of the screen to get to prepaid or postpaid login.
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Heidi Irrgang

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So....  what number can I call?
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Timo Tuokkola, Mobile Master

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Mayumi, Mobile Master

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611 from your phone
(Edited)
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Mats

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Contact info at bottom of this page whether it be calling/Facebook or Twitter.
(Edited)
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Paul Deschamps, Mobile Master

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It does get cut off and a text is sent to ask if you want to pay more money to keep using data. If she says yes and agrees to pay for more data then the connection is enabled again until that data amount agreed along is used and then again another text is sent and so on.
So you may want to talk to your daughter and check out her texts to find the ones from Koodo that she agreed to so she could use more data.

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