billing error

  • 1
  • Question
  • Updated 5 months ago
Billed me twice between December 22- 25, 2017
When I sign up for the service, they had hard time getting me setup properly.
So my first bill shown up and it shown 2 numbers, and both number charged me service for Dec22 - 25, 2017. Which I only had 1 line, and they even had problem porting my number over. There was 3 days no one can call me.
So I hope someone can help to remove one of the line and no need to pay for the $8 twice.
Thanks.
Photo of Sunny Wong

Sunny Wong

  • 150 Points 100 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Thats what shows up when you change your number after you sign up.  A credit line should be shown as well.

Log into self serve and download your detailed PDF ebill and you will see this
Photo of Sunny Wong

Sunny Wong

  • 150 Points 100 badge 2x thumb
From the PDF, for sure it show double charging me with 2 lines, which I only have 1.
Where and who should I talk to fix this billing issue?

Thanks
Photo of Dennis

Dennis, Mobile Master

  • 186,618 Points 100k badge 2x thumb
Everything looks right to me.


You started your account on Dec.18.
Dec.18-21 you are charged 4 days for $8 (note $16-$8 = $8)
Dec.22-25 you are charged 4 days for $8
Then Dec.26- Jan.25 you are charged for 1 month under your regular plan amount for $68
Photo of Sunny Wong

Sunny Wong

  • 150 Points 100 badge 2x thumb
Oh ... ic ... 18-22 on the first number.
Photo of Dennis

Dennis, Mobile Master

  • 186,618 Points 100k badge 2x thumb
Yes.  The bill is a little confusing, but it looks correct
Photo of Sunny Wong

Sunny Wong

  • 150 Points 100 badge 2x thumb
Thanks for y our help.
Photo of Dennis

Dennis, Mobile Master

  • 186,618 Points 100k badge 2x thumb
You're welcome Sunny.  Feel free to post in the community if you have any other questions.  We are always happy to help