Billing Error

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  • Updated 1 year ago
  • Answered
Just received my bill, there's an extra $5.00 charge for Data on May 22, 2017. Funny I was out of town and my phone was at home. There was no one in the house.
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Elaine

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Posted 1 year ago

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Allan, Mobile Master

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Official Response
If you are on an old plan that doesn't have shock free, or if you don't have notifications set to alert you at 100% than no. 
You can check this by logging into self serve, click View usage, click change Data Alerts, and see that the box has a checkmark and above it says 100%, like this:


As well you can receive a $5 data charge if you were close to the US border as that is the standard data rate for the US.