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  • Updated 5 years ago
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i have signed up with a koodo plan few weeks ago. She told me I pay $40.50. Two weeks later. online billing came in, it's $53 dollars. Why is the difference?

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Sam Mah

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Sam,

Do you mean your regular fee is $40.50? In that case, your first bill will be a bit higher because you need to pay both the current (rest of the) month, plus the following month in advance :)

Does that answer your question, or did I misunderstand what you meant?
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Sam Mah

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Hey Sophia,

Explain the whole thing for me. I still don't really get it.
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The best thing to do is look at the details of your bill. The section to look at is called "Account Detail." In that section it will show you the detailed charges and how they came to be.
The first bill is always higher, like Sophia mentioned. You get charges a few extra days plus one month in advance.
Example: you started on March 20th. Your bill date is March 27th. The charges would be a prorated amount from March 20th until March 27th plus the full period of March 28th until April 27th.

It's a very strong recommendation that all customers LOOK at their bills before questioning the total amount.
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Jonathan I, Mobile Master

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Or the sales rep explains proration (in addition to making sure the client's phone is working and how to use basic functions, if necessary) before the customer leaves so Koodo doesn't get a ton of calls about this issue. My field rep says it costs 10 bucks the minute they pick up the phone.
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I heard a whisper that it also costs $16 when people escalate :S
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Zaphod Beeblebrox

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I've had a few calls when I was in care about what some store reps have told customers when it comes to the first bill. More training is needed in some cases. Not as much as last year which is awesome :) It'll take maybe 30 minutes total to educate the reps about proration. They would most likely NOT be able to mention an exact amount, but a good estimate maybe. Then it would be up to the customer to remember that when they get the first bill.
Starfox did have a good suggestion about the customers looking at the bills first.
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Debby O.

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first bill proration is basically this, when your account is created you are assigned by the company a 30 day billing cycle.This billing cycle does not start the day you created the account, the company always charges 1 month in advance.So from the day you created your account until the start of your billing cycle assigned, on the very first bill only , your charged extra for proration for those extra days of service.
For exemples , google it.
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When yo ubuy a phone from koodo stores they give a printout of an estimate about how much your 1st bill will be. See the example. This one was a plan change but new customers get the same.

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