Billing does not include my 15$ discount as promised

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  • Question
  • Updated 4 months ago
I took advantage of a promotion that would give me 15$ per month discount if i switched to monthly, it is my second bill and i still do not have discounts. how to fix this?
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Alexandre

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  • frustrated

Posted 4 months ago

  • 1
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Camilo_A

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Hi there Alexandre!

Is your postpaid plan 30$ or more? 

This offer was valid on plans of 30$ or more.
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Alexandre

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yes, it is 35$
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David, Mobile Master

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You would need to contact Koodo directly. Billing is *227 from your phone. You may find it simpler to send a PM to their Facebook account or a DM to their Twitter account.
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Dennis, Mobile Master

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I would wait one more billing cycle in case Koodo is a month behind on this