Billing cycle/pay period

  • 1
  • Question
  • Updated 6 months ago

I have a question about my bill/billing cycle. I recently paid my first bill (partial charges from Aug. 4 - Aug 13 plus bill cycle between August 14-Sept 13). However, I am now getting a notification that my current bill is due that covers a billing cycle from August 14 -September 13. When I click on the view your bill it says here the coverage is from Sept. 14 - Oct. 13.Today’s date is Sept. 18 so my bill is saying I have to pay for a future period. Do I pay bill for a future billing cycle or is there an error on my bill? I have called Koodo and they didn't seem to understand my problem. Thank you.
Photo of Kathleen Buck

Kathleen Buck

  • 70 Points
  • confused

Posted 6 months ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 111,040 Points 100k badge 2x thumb
Yes. We always pay in advance for monthly/postpaid account.

I just received my September bill for Sep 15 to Oct 14 :)
Photo of David

David, Mobile Master

  • 83,270 Points 50k badge 2x thumb
In addition to what Mayumi indicated, any extras or overages from the past month are added to your current bill.