billing confusion !

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  • Updated 3 years ago
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Im really confused as to how koodos billing system works . My bill was due today .I checked for it and it shows next bill due in 30 days . Theres no balance owing and i didnt receive a copy of my current bill and balance . My payments are supposed to be for the 21st and it showed the pre-authorized payments for the 16th . can someone explain whats going on ?
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Dan Topham

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Posted 4 years ago

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Robert, Mobile Master

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The X days before your bill is when your billing cycle restarts. After it restarts, it'll take some time before you receive your next e-bill in order to know how much to pay and when exactly you need to pay the amount

The payment due date is the date the money for your previous bill is due!



Was it clear enough?
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Dan Topham

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well it was showing day to day when the bill was due . then when it was due it restarted the days for the next payment with no balance owing or ebill sent . ill check my account tomorrow if it was taken out . im stillc onfused but ty for your reply .
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Robert, Mobile Master

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If you have pre-authorized payments, wouldn't this be normal?
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Dan Topham

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no im supposed to receive an ebill and the amount as far as i understood will show up payed before the next billing period . i also have an e bill for august but none for september .
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Dennis, Mobile Master

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So there are different items with different dates that are all staggered.

First There is your Billing cycle (This is the date on the top of your ebill).
When that ends, about 3-5 days later you will receive your actual eBill.

15 Days after the end of your billing cycle date is when your preauthorized payment comes out.

Your actual bill due date is about 10 days after that.

Ex. My Billing cycle is from Aug.15 to Sept.14.
My eBill says September 14, 2014 at the very top of the pdf ebill.
My preauthorized payment comes out Sept.29
My actual bill due date is Oct.9

In Robert's image above, the 3 days until your next bill is incorrectly worded. It is very confusing. It should say 3 days until your next billing cycle
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Dan Topham

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ill just put the money in my account when its supposed to be and they can take it when they want . all confusion and bs . thank you for your help !
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Wayne Aitcheson

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When is my next bill
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Dennis, Mobile Master

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Log on to self serve. It will tell you when your billing cycle ends

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