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I am writing because i am tired of this problem. We had 2 account, 2 phones and i decided to keep one account and one phone number. One of my phone has already paid off. I wanted to keep the number the phone i paid off and wanted to keep the account with phone not paid off. i visited South center Mall and took help from koodo booth at South center mall. She called kodoo and proceed for my request. Unfortunately koodo support provider did opposite to what i wanted. So they terminate the number which i want to keep. That was bad for me. Anyhow i lost my number but after that the bill they sent me was WRONG. The phone was paid off but they charging me phone from the other account to the . I called them and talk to them they said clearly it was a damn mistake and we will fix it. but it was not resolved. I Called them again and have long discussion and they said it was a system error and we will fix it. they apologized and assured me that it is solve. i was upset and i told them that it is enough regarding billing and i really pissed of. NOW THEY AGAIN CALLING ME TO PAY THE SAME BILL FROM PREVIOUS ACCOUNT WHICH DOESN'T HAVE ANY DUES!! so what i should do now is big question before leaving koodo for ever!!!