Billed twice for paying off old tab

  • 1
  • Question
  • Updated 7 months ago
I recently bought a new phone and changed plans. Before buying the new phone, I payed off the tab for my old phone on September 20th, which was $135 (it is shown under my account history in Self-Serve). However, my first bill since buying my new phone has charged me this $135 again, on top of the other expected charges. I'd love to have this fixed as soon as possible.
Photo of Mari-Lisa Mank

Mari-Lisa Mank

  • 80 Points 75 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
On self serve check your detailed pdf ebill.  is there a $135 tab re-payment charge for back to back months?
Photo of Mari-Lisa Mank

Mari-Lisa Mank

  • 80 Points 75 badge 2x thumb
I believe it is listed twice on the current bill. It was already charged to my visa once this month, which was within the current billing period. 
Photo of Allan

Allan, Mobile Master

  • 57,086 Points 50k badge 2x thumb
Have you been charged for it twice on your visa?