Billed for extra local minutes

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I have no idea why, but I was charged an extra $68 for additional local airtime. How is this possible? I don't see any details about call history on my bill.
Photo of Amanda Hendren

Amanda Hendren

  • 80 Points 75 badge 2x thumb
  • angry and frustrated

Posted 2 years ago

  • 2
Photo of Macadacious

Macadacious

  • 530 Points 500 badge 2x thumb
How many local minutes do you have? Give them call and ask why.
Photo of Bernard

Bernard, Official Rep

  • 75,526 Points 50k badge 2x thumb
Calling is never a good idea. :-) Long waits. The Community can solve 95% of questions even billing related ones. You asked the right question. 
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Hello Amanda.

Did you download your e-bill. All the info about extra airtime should be there!
Photo of Bernard

Bernard, Official Rep

  • 75,526 Points 50k badge 2x thumb
Amanda, you have 100 min in your plan plus evening and weekends starting @ 5pm. There were a number of calls in the last week of September and first week of October that were not made on the weekend or in the evening and pushed you over the 100 minute allotment. If you follow Robert's suggestion you will see the detailed logs.