Billed for extra data usage when travelling, but only used when connected to wifi.

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  • Updated 4 years ago
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I was travelling in the US from Canada. I took care to turn off roaming, data, and even had it on airplane mode unless connected to a WiFi spot. Even so, on the second day I received a message that I had run up a 30$ Bill for data usage. I may have checked one website for an address, but otherwise nothing else. Surely that did not cost me 30$ in data!! How can I see where the cost is coming from? Does my data usage determine if I am using WiFi or data from my plan?
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Kevin Ngan

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Posted 4 years ago

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Dennis, Mobile Master

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Wifi is free and will never result in charges from Koodo.

However if you did turn on data for a second to check an address all your apps could have been trying to update in the background (ex email, Facebook, games, etc)
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Kevin Ngan

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Makes sense. That I understand. ... But can I really rack up $30 of data usage in a few seconds not being in airplane mode/data off?
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Dennis, Mobile Master

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If any of that background data was a few pictures (like a cloud backing up) it could. Probably would take a couple of minutes though.
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Daniel Kim, Mobile Master

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This is kind of off-topic but I see that you turned off airplane mode when connected to wifi. Quick tip! You can connect to wifi while airplane mode is turned on. :)
As for the data, sorry to hear about that.

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