Bill payment problem

  • 1
  • Question
  • Updated 4 years ago
  • Answered
im new with koodo and yesterday i made my first payment with the debit card of my roommate, the payment doesnt seem to appear to have taken any effect on the charge that i see in my self serve account, did i make something wrong? what can i do?
Photo of Mauricio Lopez Perez

Posted 4 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
They don't take debit online on the koodo website unless you are signed up for pre-authorized debit. You will need a credit card.

If you paid via your bank it will take a coue days to shoe up. The banks need to notify koodo that payment was made.

This conversation is no longer open for comments or replies.