Bill payment dispute

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I fell behind with my payments and Koodo referred my case to CCA. Is there someone I could talk to about that? To me, the amount to pay ($ 122) is exceeding what I really owe you. Thank you
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Paul Gorka

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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You can call Koodo customer service at 1-866-995-6636-option 5 for an explanation of the charges. I highly doubt that there is any mistake though.
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Zaphod Beeblebrox

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More often than not, the account went unpaid for a a long period of time. Usually around 6+ months is when it can be referred to collections. As for the amount they are asking for, most, if not all, collection companies have interest if the balance goes unpaid. Just like other businesses where bills are generated.
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Rocky Balboa

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Based on what you're stating if your account has already been sent to collections then you'd have to contact the collection agency and settle with them. Otherwise, you'd have to contact Koodo for payment arrangements to prevent this from happening. Have a good day! :)
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Fariborz Rabiee

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i have claim on my this month bill, and can not understand the calculated amount, seems wrong to me. How and when I could talk with somebody, resp. ? Please !
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Sophia, Mobile Master

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You can create a new thread here, Fariborz and we can try to help you with your bill. Just a heads up that page 3 of your bill explains all the details if you download it from self service. But if you need a discussion about this, please create a new thread - this one is 3 years old :)
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Fariborz Rabiee

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Thanks, I checked my bill, page 3, already, and do NOT understand what is "Partial charges", as seems extra to me. When I changed my plan (For, purchased a new Iphone-7), it was around 11th. Sept., and accepted total charge of 59 CAD, plus about 21 CAD, for device installment, but now I see, that 59 CAD, is repeated, so practically doubled. My phone no. is: 613 720 7353. Please have a look into it, and clear me. Specially I wish to know:
What is it for ?
And if it is to be repeated next months also ?!!!!

Thanks
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Fariborz Rabiee

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David, Mobile Master

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Is there a page previous to this one?

It looks like on September 12 you were on a Seasonal Hold plan, the unused portion of which was refunded on September 13 when you bought your new phone. (The -$14 amount).

You were then charged a portion of the new $59.00 amount for the period between September 13 and your regular billing date of October 10 (the $55.07 amount).

You are then charged the regular monthly amount in advance, as always.

What I don't see is the amount you would have paid for the period September 11 to October 10 on your regular plan, which I'm guessing was $15, and you paid in the normal course of events.

What you are seeing in the normal process of pro-rating your bill when a plan change is made, or a new account is opened. 

Just as your first billing period was pro-rated from when you signed up to the billing date, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. 

http://help.koodomobile.com/my-bill/c...

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Fariborz Rabiee

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Thanks, so you mean, I am paying in advance, the next month bill (till Nov. 10th.) as well ? Because, I am new in Koodo, and before, with Bell, I paid only the past months. If so, now it is cleared.
Please confirm for me, or advise.
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David, Mobile Master

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Yes, you pay for service in advance. Next month you will receive a bill in the amount of $59 + $21 + taxes for the period November 11 to December 10. This will be your regular ongoing payment unless you go over any minute or data limits on your account, or make international calls.
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Fariborz Rabiee

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While awaiting your kind confirmation on my above point, I have another question,
that how I could UNLOCK my earlier purchased device (Iphone 7 plus) ? (Seemingly, is locked)

Could do, right away now ?
Amount that I should pay ?
How to do so ?

Thanks
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Mayumi, Mobile Master

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I don't know how long you are with Koodo. 
If your phone is from Koodo, they can unlock it with $50 fee.

From Koodo's site :

How do I know if I am eligible to get my Koodo phone unlocked?

You can get your phone unlocked if:

  • Your account is currently active and in good standing
  • You have a negative Tab balance, you must be active on the Koodo network for at least 90 days
  • You have a positive Tab balance, you can request an unlock any time

Call *611 from your Koodo phone or toll free at 1-866-99-KOODO if you want to unlock your phone. A $50 unlocking charge applies. CDMA phones (phones that don’t use a SIM card), cannot be unlocked.

(Edited)

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