Bill payment

  • 2
  • Question
  • Updated 5 years ago
  • Answered
I'm trying to pay my bill through the app not allowing me to load anything from the app, I tried over the phone aswell and it's not accepting my credit card
Photo of Jon Postman

Jon Postman

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Camilo_A

Camilo_A

  • 31,746 Points 20k badge 2x thumb
Hi there Jon... Is the Credit Card you are trying to use under you name? The information on the credit card needs to match the info on Koodo's System (At least Last name and Billing address)...

If you are trying with an international Credit Card, you will have to call Customer Service to get the Credit Card registered on the system...

This conversation is no longer open for comments or replies.