Bill info?

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Do I need to wait until I've been a customer a full month to access my bill info on the self-serve tab on the website? I can find the area to change passwords, etc, but can't find bill info (ie. minutes used) anywhere
Photo of Leanne Maguire

Leanne Maguire

  • 130 Points 100 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
Call customer service. You're probably setup as an account manager instead of an owner.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
You should see a tab about billing if not follow Timo's advice, as it seems you are not set up as an "owner" for your self service account.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
If you just joined Koodo, your bill might not be ready yet.
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
You can find the info you're looking for in here if you're a new custommer :

Photo of Leanne Maguire

Leanne Maguire

  • 130 Points 100 badge 2x thumb
Yeah I don't have the overview/billing/usage tabs so I must not be signed up as an owner as suggested. Thanks!

This conversation is no longer open for comments or replies.