bill viewing problem

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  • Updated 3 years ago
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I can not view my bill on line, it always asks me to enter new email, please advise.
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DrMagdy Al-arabi

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Posted 4 years ago

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Mayumi, Mobile Master

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If you see only "changing your email or password"...
You set up your self serve account as an account manager instead of the owner. You'll need to call Koodo *611 from your phone. It's easy fix :)
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Srinivas Reddy B

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This is a wierd system design. Not sure when Koodo will fix this issue. one should not expect Additional call from user and there is not clear error message on what is wrong. I spent 2 hrs trying all links but none works.

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Robert, Mobile Master

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Hello Srinivas

What is exactly your problem? You can't access your bill on self serve?
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Srinivas Reddy B

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Yes. Iam not able to view bill upon login. Also i would like to know if my prepaid balance is transferred to postpaid plan
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Robert, Mobile Master

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Ohh. I see you transferred from prepaid to postpaid? Keep in mind it may take some time before you get your first bill. How long ago did you make the switch?
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Srinivas Reddy B

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1 month ago
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Mayumi, Mobile Master

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So, you transferred your prepaid account to post paid a month ago.
Did you create/register for new post paid self serve account? 
http://help.koodomobile.com/self-serve/registering/how-do-i-register-for-self-serve

What do you see? What page are you able to access when you logged in?

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