Bill

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I stoped contanct with Koodo after 10days I used it but should I pay all bill I got at the first time? Rhe payment should be reduce following how much I used. Right?
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dajunghawng

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Posted 3 weeks ago

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Dinh, Mobile Master

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hi dajunghawng,
I assumed you already canceled your plan with Koodo from the description (after 10days)
If so, have you received the final bill from Koodo? that should explain the charge.
and Yes, you would only be charged for the days you used the service.
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TJ Smith

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section G, alinéa 4 of the Wireless Code: those limits should be at least half of the permitted monthly usage specified in the customer’s contract.

So that part of the contract I sign a few weeks ago when I upgrade my kid phone is not in compliance with the CRTC guidelines. 

 


https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm
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Dinh, Mobile Master

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TJ Smith,
Did you return the phone? that trial period applied if you returned the device.
If you didn't then how come it was a trial?
(Edited)
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TJ Smith

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i'm cool with them, the A8 is not returned but I had to get a heavy duty case for my devil spun lol.

I'm in talking about the "limit during the 15 days trial" of being less then what the CRTC ask, I just check on my email for the PDF and Koodo's "30 mins/50 SMS/50MB" are way less then half of the plan I took:"Unlim Can-Wide, Unlim SMS/MMS and 3GB SFD".
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Dinh, Mobile Master

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TJ Smith,
If you are talking about the OP case, then he might qualify for it. he didn't say if he returned the device or he kept it.

In the same link you posted: CRTC said:
V. During the trial period, customers may cancel their contract without penalty or early cancellation fee if they have
  1. used less than the permitted usage; and
  2. returned any device provided by the service provider, in near-new condition, including original packaging.


If the device wasn't returned, then the trial period rule didn't apply.
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TJ Smith

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you're absolutely right mate.

I'm just pointing out that Koodo it providing and asking the clients to sign a piece of legal document with "languages and terms" that don't follow the CRTC guidelines regarding the limit of usage during the 15 trial periods (30 days if customer self-identifies as a person with a disability)

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