bill payment issue

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  • Question
  • Updated 8 months ago
The system says my card info does not match billing address when both are the same. How do I pay my bill?
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farzana

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Posted 8 months ago

  • 2
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Goran, Mobile Master

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Can you double check that they also match the Canada Post standard format as fhats what Koodo goes by? Could be that must a slight difference despite being the same address could be messing it up. Let us know.
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farzana

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I checked my address at both places. In koodo account and for my cc as well. They both are the same. And it is the same in Canada Post as well
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farzana

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I had issues last month too while making the payment
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Goran, Mobile Master

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You can send a private message to Koodo via Facebook Messenger or DM via Twitter to have a rep look into it if there's something on Koodo's end. In the meanwhile you do have the option to pay with online banking sonyoure not late.
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farzana

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ok thanks
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farzana

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I was not able to pay the bill even after. The system still won’t accept my details.
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Allan, Mobile Master

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Like Goran said, you'll have to contact Koodo to get this sorted out for you.