Bill Notification Via Email Doesn’t Stay Checked

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  • Question
  • Updated 3 months ago
  • Answered
I will select to have it checked via email. I come back to the same page after and it is unchecked. I have been trying this since last Sunday when I joined Koodo.
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MoFromTo2018

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Posted 3 months ago

  • 2
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Josie, Employee

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Thanks for bringing this to our attention.  We'll forward it to the team to investigate.  In the meantime, we've completed this for you so that you'll get SMS and email alerts when your bill is ready to view online. 
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MoFromTo2018

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Thank you so much!
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Josie, Employee

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Anytime!
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Paul Deschamps, Mobile Master

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You were checking it off and then clicking on the confirm changes box correct?
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MoFromTo2018

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Umm no, I would just check it on after it wouldn’t stay checked when I came back every time. It would stay off.