Bill not showing partial payment

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  • Question
  • Updated 1 year ago
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I made a partial payment last month but it shows I owe the full amount from last month plus the new amount for this month. What do I actually owe since I did pay most of last month's bill?
Photo of Cassandra Marie McCormick

Posted 1 year ago

  • 1
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Robert, Mobile Master

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Did you pay it on time? If you didn't it won't show on your bill.
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Josie, Employee

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We haven't received your payment for your December 6 bill, that's why you see a balance being carried forward from last month. How did you make your payment in December?  Check with your bank if you paid via online banking or if you paid with credit card, see if it's been charged.
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Allan, Mobile Master

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Check to see if it still went to your old account for some reason. Also if you just made the payment give it a few hours and it should show up
Made it 3 weeks ago and how could I check the old account? All my login info for the old one now brings me to the new one..
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Allan, Mobile Master

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Ahh okay thats probably not the case then. Ill let a Koodo rep take over
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Ranjan, Official Rep

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Hey Cassandra - the only payment showing on your account is the $70 you originally referenced from December. How did you make the last payment? If through your bank/online banking, check with them to see where it went and make sure you have the correct account number.
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Josie, Employee

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We looked at both the old and new account number, and no payment.  Like Ranjan recommended, if paid at your bank/online banking, confirm with your bank funds were withdrawn as well as the account number it went to.