Bill is charging me for next month as well!!!!!!!!

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  • Updated 8 months ago
  • (Edited)
Hi i got my koodo service on august 28th. so it was 10 days and my bill should have been 10 dollars, but it is 10+40  . there must have been a problem. Im not paying this!
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maryam

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Posted 8 months ago

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David, Mobile Master

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Have you reviewed your PDF invoice in Self-serve? It contains all the fine details of your bill.  Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. http://help.koodomobile.com/my-bill/charges-explained

Then go to "charges on my first bill"

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maryam

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thnx alot
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Goran, Mobile Master

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Your first bill is your pro rated amount plus your first full month. Look at page 3 of your bill and it'll break that down. Don't worry, you didn't get overcharged! Your next bill will be the normal amount and all is well.
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maryam

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thanx alott