• 1
  • Question
  • Updated 5 years ago
  • Answered
can't get my bill to print off with all the details. it shows an error on screen. HELP???
Photo of Moni Henderson

Moni Henderson

  • 70 Points

Posted 5 years ago

  • 1
Photo of Get it solved !

Get it solved !

  • 4,044 Points 4k badge 2x thumb
Is this the first time you are trying to do that ?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
If you are getting error 500, this issue has been happening a lot lately. Make sure you're using the latest version of explorer or firefox, and try clearing your cache and cookies. If that doesn't work,, call customer service and have them send a ticket to the web team. If you really need a printed copy and can't get it through ss they should be able to waive the $5 charge to send a bill copy but it will likely take about 10 days. A kiosk should be able to print out a bill for you as well, which would be fastest.

This conversation is no longer open for comments or replies.