Big problem here,please help me

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  • Question
  • Updated 1 year ago
Hi,I have a kinda big problem:I can't create an account for some dumb reason, I tried top up vouchers,debit cards,prepaid visa cards,and nothing worked,every time it said things like:transaction has been declined.please help!!I've already spent over 100$ trying to get it to work,not counting the phone I bought.
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Noah Cabral

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  • seriously f*cked and mad

Posted 1 year ago

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Allan, Mobile Master

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Are you trying to create a Koodo account?
Postpaid: You need to purchase a phone/plan and Koodo will email you a number to setup your account
Prepaid: Simply just need to buy a prepaid sim card.
What did you spend over $100 on exactly?
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Noah Cabral

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Prepaid visa card and top up voucher,also,I have the sim card
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Allan, Mobile Master

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Im not sure where you are getting the "transaction is declined" message as you dont need to make any transactions to sign up. Simply buy a prepaid sim and fill out the information at the link below.
https://activateprepaid.koodomobile.com
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Noah Cabral

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If you didn't understand yet,its the part that I need to activate my sim card that doesn't work
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Allan, Mobile Master

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If the forum mentioned above isn't working for you and you have double checked what you are inoutting is right then you will have to contact Koodo directly. Links can be found below.
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Dennis, Mobile Master

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Were you able to activate and create your self serve account here:
https://activateprepaid.koodomobile.com/