Beyond frustrated trying to add Visa Debit !!!

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  • Updated 2 years ago
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Can't add Visa Debit to my account. I have been trying for two days and made COUNTLESS calls to customer service as well as searched online for hours!. Royal Bank says my card is fine. According to them, Koodo is not even showing as registered as a visa debit user and that Koodo needs to contact them to sign up! What is going on? I do not want to buy vouchers. I am missing out on the 5% discount for registering a card as well as the free 100 minute booster.
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tribalrose

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Posted 3 years ago

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Melissa

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Yeah I have been having the same problem with RBC visa debit. I had one before and worked great. Had to get a new one it it won't register. Luckily I have different visa and it worked fine. Hope u get a solution as I would love to hear it :)
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Yannick

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Hi there, Visa Debit from RBC should be accepted. The card should be starting by 451991 or 451992. Can you send us an email using this link so we can check what's happening http://koo.do/11eMLdy? Thank you!

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Kassandra Therrien

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same issue here only its with scotia debit visa!!!!!!!!!!!!!!!!!
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Tayeb A, Employee

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Hey Kassandra,

If you experience difficulties making a payment with your Debit Card, please contact our Customer Service as it might be necessary to register your card. You can click here: http://koo.do/Joixyw to check the payment options available.

Hope this helps!
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Joshua Su

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Try adding a real credit card then removing it and adding your Visa Debit. I'm currently using Visa Debit as well.
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Bee C

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I am unable to add my RBC Visa debit card either. It says that it's not authorized by my credit issuer, but I have spoken with RBC and they said my VISA debit card is fine. My card starts with 451993. I would rather use this than my actual Visa card that I currently have saved on my profile. Any idea when RBC Visa Debit will be accepted and/or be able to be used for pre-paid accounts?
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Melissa, Employee

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Hey Bee! As mentioned above, Visa Debit cards are already accepted on Koodo Prepaid. How many times have you tried adding it? Can you double check to make sure you entered the right card number and expiry date? Have you ever been able to use it in the past with Koodo? Let us know!
(Edited)
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Erica

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i'm experiencing something similar..i signed up to koodo prepaid with my visa debit and it was fine, but my card was about to expire. when i got the new one i tried multiple times to update my card info and nothing was working. it said there was an issue with the card provider but ive used it to make other purchases (some online) so i know its not that. currently out of service for 2 days because my account is inactive. help please!

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