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I switched from Koodo to another company on the 10th day into a billing cycle (40$ Cité Koodo + 5$ textos). Koodo didn’t refund the remaining 20 days (30$), with the following explanation provided by customer service:
A. If you call Koodo and ask to cancel the service, they will reimburse proportionally the remaining period.
B. If it is your new company who tells them to stop the service, they will not reimburse.
The obvious implication: if you want to keep your phone number, you cannot cancel Koodo service yourself; it must be done by your new company. So you loose the money for the remaining period.
I would not be frustrated if the Koodo policy was simply never refund the remaining portion. But what upsets me that they retain the money only if you switch to other company (keeping the number).
Does anybody know if the government regulations – which require number portability – allow such indirect charging?