BEWARE: Double-check your purchases from kiosks before you leave.

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  • Updated 4 years ago
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Went to Yorkdale kiosk, told them I needed a pre-paid micro sim card. Came home, tried to activate, turns out they sold me a monthly sim card. No offer to replace it, refund me, credit my account - the only suggestion customer service had was to go back to the kiosk and return it. 2 hours away. THANKS KOODO!
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Brad Newman

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Posted 4 years ago

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Dennis, Mobile Master

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Sounds like a case of human error. It happens and it sucks!
It is also unfortunate that you are 2 hours away from a kiosk.

Even though Koodo did not offer anything to you, have you tried asking for a credit/refund since you are so far from a kiosk? It can be tricky giving you a credit since you do not have a monthly account with Koodo in which you could be credited.

In the mean time, you can purchase a prepaid sim online on the Koodo site.
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John Lee

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That sucks a lot. Maybe it could be possible to go back and explain what happened and the error the employee made?
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Chris Petersens

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Yorkdale is 2 hours away from you? Call the shop, if they are good they will mail you one.
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Jonathan I, Mobile Master

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Where do you live that York Dale is 2 hours away from you? I bet there's something closer. Either way that is unfortunate but they really should offer you to exchange it since you never activated the first one.
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Hi Brad, if you have a credit card, you could buy a prepaid SIM card online: Otherwise, have a look on this link, maybe you'll find a store closer to your place: Concerning the current SIM card, I suggest that you send us an email via this link (make sure to select "Social Media"): Thank you and I wish you a happy Canada Day!

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