Better Education and Line-Up of Pre-Owned Phones

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  • Updated 4 years ago
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I think Koodo needs to up it's game in the pre-owned phone market. Seriously, it's the best thing for the mobile phone market. They're so much cheaper and the manufacturer doesn't profit off the sale of a pre-owned phones so they have to keep the price of their new phones down in order to compete.

Firstly, they need to stock more pre-owned phones. The site just lists the LG A341 and Samsung Discover. THAT'S IT. Pre-owned Blackberries and higher end Androids, please. I know you have them somewhere. (I also know you don't have pre-owned iPhones anywhere, because Apple are tyrants.)

Secondly, the customers need to know how great used electronics are! They're cheaper (as stated already), tested (can't do that with new phones) and any defective parts from before are replaced with new ones. They're actually generally better than new ones because in the time the phone sits in its box at the factory, in a truck, manufacturers warehouse, another truck, the service provider's warehouse, another truck, the store's warehouse, another truck, at the store then finally in the hands of a customer the parts start to degrade and, again, cannot be tested at any point without effecting the warranty. This education would also help people realize the advantages of the replacement system Koodo has in place for defective phones when customers don't want to/can't go to the store for repairs.

People buy used cars all the time, why not phones. And if it's just that you want the status of a new phone, no one's forcing you to say whether or not it's used.
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Curtules

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Posted 4 years ago

  • 6
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Some random Mobile Master, Mobile Master

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Cannot agree more! Whenever I purchase phones that are in Koodo's lineup, I always ask for pre-owned first! I've bought 2 so far, and on both occasions, phones were in like-new condition with even the factory stickers still attached.

Both these phones, although they have been gifted to family members since, are still working flawlessly to this day.
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Curtules

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Yeah, I don't understand why reburbished electronics have such a bad reputation. So often I have people calling in with malfunctioning phones who can't get to a Koodo store for repairs and refuse my offer to replace their phone with a refurbished one of the same model. They sometimes don't even dispute the $25 transportation fee, they just refuse because it's refurbished.

I mean, come on. There are more reasons for returning a phone than it's defective. Some people buy an Android then within 15 days realize that they really wanted a Blackberry. Also, if you think that a new phone is actually new you don't really understand the industry. I'm sure there will be an iPhone 6 on the market soon, but those day-one purchasers are buying a phone that's been sitting in storage for months. At least.
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Chad Burr, Mobile Master

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I agree with everything except the being in the truck part. That's my favorite part.
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Curtules

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Also maybe even another truck after the customer buys it?

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