better straighten this out

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I am getting tired of KooDoo
I have been a pay as you go prepaid customer for 4 yrs now and
my service expired on the 27th,yesterday,well today I just added my monthly fee of $25 and now it is telling me
I still have no services,when I entered the pin number it said I added the money successfully
I am so tired of this happening
And I was going to get monthly but now I am seriously looking into going somewhere else
pissed to the gill
Photo of Cheryl Alliett

Cheryl Alliett

  • 130 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
Did you make sure you used part of that $25 to get a base plan again? If you just added money you may not have picked a base plan, and your prepaid account wont work without one. You should be able to do it online.
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Also, if you want you can enable automatic top ups, you get a free 100 minute booster when you add a card for auto top ups as well as a 10% credit everytime you top up. This will also prevent you from being late to top up so you won't lose service. Hope that helps :)

This conversation is no longer open for comments or replies.