What is the best way to proceed? Rec'd unsolicited call from Koodo to change plans. I did, 'cause it made sense, but my data stopped working completely and I was charged $10 with no notice. I tried calling cust. service when my data stopped working - learned then about the $10 charge. Tried calling again this morning, and there's a high wait time. I've also been without data for the last 5 days. I''m worried that if I call again and talk to a cust. service rep I'll get dinged again. Should I DM or tweet the koodo account? Wait through the phone line? I've never had a problem with Koodo before. Phone is nexus 5, plan is "500 min, 500mb shock free data, unlimited messaging" switched from "300 mb". On my self serve under usage it says the 300mb is expired, with no messages under the "500 mb" box.