Being over charged by over $200

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

I got service on two phones on December 12 at $55 and $60 a month. I paid the first two bills for the first month. My second bills are both $186.

It says services cost $165. This cannot be correct, how was this error made?
Photo of Conversion Tube

Conversion Tube

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,908 Points 100k badge 2x thumb
We are customers just like you that help other customers with most issues however your issue can really be explained and rectified by customer service since we can't see your account info, you can give them a call from your mobile device by dialing *611.

Since this isn't your first bill it isn't proration and is most likely overages, either going over your alloted limit of minutes or data. Check your bill for explanation of charges and you might see this for yourself and save yourself some time calling CS.
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Here's more detailed info!

Here are a list of option available to you

This conversation is no longer open for comments or replies.