Being charged wrong rate for Koodo Home Phone

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  • Updated 4 months ago
Why, when I signed up for the $5 per month deal on a home phone, did I get an ebill saying that the home phone is $20 per month? Who can rectify this issue for me? I've waited over a day on the Facebook messenger for an answer but none has come. 
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Kevin Ratzlaff

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Posted 8 months ago

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Mayumi, Mobile Master

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From their site : 
For the first bill, partial charges will be pro-rated based on the $20 rate. The $15 discount will begin to show up on the first full month of service for the next 12 months.
https://www.koodomobile.com/phones/wireless-home-phone?INTCMP=KMNew_HomeBAN_WirelessHomePhoneBanner_...
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Kevin Ratzlaff

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OK, I guess I didn't understand. I also don't recall when I signed up that it was only $5 per month for a year and then it bumps to $20... Is that really the case? Or have they changed things recently?
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Mayumi, Mobile Master

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Home phone is $20 per month.
They have promos from time to time like $15 off for 6month or 12month. (or $10off for 6/12month off...?)
You can check your duration for your promo through self serve.
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Barb Scott

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after your first month it should stay at $5.00 + tax for the year if you signed up when the promo was on I understand it has come back around for October so tell your friends it is a good deal


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Dman Swanson

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My concern is that the bill doesn't say anything about 5$ a month deal.
I won't be paying 20$ a month, because that isn't what I signed up for.
And I don't want to bother chasing this problem again.
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Mayumi, Mobile Master

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Like I mentioned above, your $15 "discount kicks in after the full, /2nd billing

BTW, what do you mean by" chasing this problem again ?
(Edited)