Being charged wrong rate for Koodo Home Phone

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Why, when I signed up for the $5 per month deal on a home phone, did I get an ebill saying that the home phone is $20 per month? Who can rectify this issue for me? I've waited over a day on the Facebook messenger for an answer but none has come. 
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Kevin Ratzlaff

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Posted 10 months ago

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Mayumi, Mobile Master

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From their site : 
For the first bill, partial charges will be pro-rated based on the $20 rate. The $15 discount will begin to show up on the first full month of service for the next 12 months.
https://www.koodomobile.com/phones/wireless-home-phone?INTCMP=KMNew_HomeBAN_WirelessHomePhoneBanner_...
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Bernard, Official Rep

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Your current bill already shows that Kerri.
Okay i see it now. I looked first at the rate plan info that shiws $20 per month. And didnt know on the bill itself that you could see it broken down further. I see now thank you. Question answered
Okay i do have one more question since you were so helpful. On my bill i was charged $10 for a tab bill for my new cell number before i changed the phone number; so the koodo assigned number shows on the bill with the tab charge. I changed the number the day the phone arrived and so i see the new cell number on there but it also has.a $10 tab charge. Now i dont care as long as they both come off the amount owing but this is the same phone and i was charged the tab twice?
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Bernard, Official Rep

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Yes, it did come off your tab balance Kerri-Lee. :-) All is good. 

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