Being charged for data

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  • Updated 2 years ago
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I found out that I was being charged for data use every month even though i have data turned off, so I called and they told me I have to individually block each app from accessing data. I did this. Yet still I am being charged at least 75 cents every month. Why? I don't use data, no app should be accessing data. This is ridiculous. The fact that I have been on hold for an hour is also ridiculous. Get it together koodo.
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Jody Tomchishen

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Posted 2 years ago

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Goran, Mobile Master

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Take a look in data usage in your phone settings an it will tell you what is using data so you can see what the culprit is.
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Jody Tomchishen

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Nothing was showing up on the graph in the data usage section, but they picked up now anyway. So thanks for the assist.
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Jody Tomchishen

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They finally picked up and the person literally tried to sell me a 2$ fix for a 75 cent problem... Now I wait to see what happens next... Thanks Koodo for wasting my time and money! Also if I hear Different Colors by Walk The Moon one more time while being on hold I might just leave your company for that reason alone.
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Jody Tomchishen

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They decided to give me data block for free and credited my overages. A much better move.

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