Being Charged for Closed Account

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  • Updated 3 years ago
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I have been trying to cancel my cell service with Koodo for six months now but they continue to charge me. They continue to hit me with a monthly bill on a phone that isn't/can't be used after I officially called to cancel. The last time I tried to cancel (3 weeks ago) they just switched me to the 15$ holding plan plus a 35$ reactivation fee without telling me and more importantly without canceling my account as i requested. I know the office opens at 10am but in what time zone as I want to call them as soon as possible.
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Curtis Meeker

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Posted 3 years ago

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Justin Robichaud

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Hey Curtis!

Incredibly sorry to hear about your situation! I hope they can clear things up for you.

As far as the time zone query goes. This article may be of assistance.

In short, it looks like it's based on your local time zone. You should be good to call at 10am your time.