BC is NOT in the US!

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  • Question
  • Updated 1 year ago
I just got dinged with US roaming charges when I was in Victora BC. Has anyone else had this, and how do I reverse these ridiculous charges??
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Megan Hurd

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Posted 1 year ago

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Timo Tuokkola, Mobile Master

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Your phone connected to a US tower because it had the strongest signal. That's what it's designed to do. Since koodo doesn't track your phones physical location, only the tower it connects to, they have no way of knowing that you were not actually in the US unless you call in and tell them. It's called accidental roaming and will generally be reversed as a matter of course.
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Allan, Mobile Master

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To prevent this in the future you can go into your phones settings, click on network, and then choose Koodo rather than find networks automatically. This will ensure you dont accidentally roam again.
To reverse the charges just call Koodo or message them through facebook (https://m.me/Koodo) or Twitter dm
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Josie, Employee

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@ Megan, is the last 2 digits of your phone# 75? I don't see any roaming charges, where are you seeing this?
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Jru Gordon

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I thought that was part of Trump's latest announcement, that the US purchased Vancouver Island?

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Quite humorous, but let's keep the forum free of politricks ;)