BB curve 9300 OS 6 problem

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  • Updated 5 years ago
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Hi there. I have the BB curve 9300. Lately it has been shutting off/ rebooting randomly every few minutes. Sometimes the screen goes all white. I have read on BB forums that the problem is OS 6. Most people solved to issue by downgrading to OS 5. I can't find the link or direction on Koodo's website to reload OS 5. Please point me in the right direction. PS. I have tried reloading OS 6 and the battery is fine. Thanks
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Tom Melber

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Posted 5 years ago

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Tayeb A, Employee

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Hey Tom,

Have you tried to contact our Tech Support by any chance? I suggest to give us a call by dialing 1-866-995-6636 from a land line (Option 6). A rep will assist you and will check if it's necessary to reset your BlackBerry Curve 9300 to factory settings. Keep us posted :)

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