BB travel not available for koodo Q5?

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  • Updated 3 years ago
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Blackberry travel has ceased to function on my Q5. Login just spins and spins. Went to the web based site and it says that the app is not available for the selected device. Seriously?? Can anyone help?
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Cupid Quiver

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  • frustrated

Posted 3 years ago

  • 1
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Mathieu, Mobile Master

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Hi Cupid,

If you are having trouble loging into BB services, you should contact them directly. 
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Cupid Quiver

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Thanks Mathieu. Does that mean it SHOULD be available for the Q5 on koodo?
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Cupid Quiver

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Excellent, thank you.
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Mathieu, Mobile Master

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Sorry my previous answer was me thinking about a different thread about BB. I am not 100% sure about what the app is or what it does. Perhaps someone else does.

Sorry about that
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Cupid Quiver

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Oh ok, in that case my question stands. Is anyone successfully running BB travel on a Q5? It worked great on my Torch, not so great on the Q5, so I uninstalled and reinstalled, and now it doesn't work at all. The web interface says it's not available for my device, based on model and provider.... Can anyone help?
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Mathieu, Mobile Master

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Do you have the exact model number of your device?
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Cupid Quiver

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SQR100-1
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Mathieu, Mobile Master

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What version of the BB OS are you running?
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Cupid Quiver

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10.3.1.1865, which is the latest for my unit, according to the "check for software updates" feature. :)
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Mathieu, Mobile Master

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Alright, so according to BB's website your phone should work with your phone. Again, I would contact BB directly about issues with the app. There are no carrier restrictions on this app so just contact BB about your issue and they should be able to help.
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Cupid Quiver

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Yeah, I saw that too, on their site. Also saw that this issue was very widespread back in January, but is now supposedly resolved. Still, when I login to the app on my computer, it tells me not supported. Most odd. Will try to figure it out tomorrow. Thanks.
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Fred C

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Hi Cupid, did you check out the Crackberry Forum at http://crackberry.com/ to see if you can find an answer ?
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Cupid Quiver

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Hi Fred, yes I did and it seems the problem was very widespread some months ago. It's new to me because I haven't traveled in a while. I uninstalled (again), reinstalled, and shut the phone down overnight, and now it's working. Well, it opens and my trips are there. Let's see how the updates go, from here. Thanks for your help!
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Chad Burr, Mobile Master

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You may also need to refresh the BB app store. It's under settings once you're in the store.
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Cupid Quiver

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Thanks Chad. I did. Left the phone off overnight and this morning I am able to log in. Thanks for all your help.
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Cupid Quiver

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Problem solved, thanks everyone!! Just another little hiccup in the blackberry road of life... :)

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