Battery randomly dies even when at like 80% and isn't from cold weather.

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What is causing my battery to randomly die? I have a Motorola G and have had nothing but problems since I got it earlier this year. How do I find out if it's under my warranty to get it replaced?
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Desiree McDonald

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Posted 6 months ago

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rikkster, Mobile Master

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Hello Desiree,

A battery that randomly loses charge is often an indication or a warning that the battery could fail altogether. This is usually due to the age of the battery. Koodo has not sold the Motorola G (Moto G 1st gen) in nearly four years. Motorola has since produced four more generations in the Moto G series. 

As a precaution, if the battery area gets very hot while charging, or with the back cover removed, you notice any sign of bulging of the battery, stop charging the phone. 

To better pinpoint which model of Motorola G you have, can you provide the model number of the phone?  

You should be able to find the model number by going to: Settings > About phone - Model Number. Or, with the back cover removed, the model number is printed on a label affixed to the battery. The model number can also be found on the original packaging the phone came in. The model number will look something like 'XT1032'. 

Where did you purchase this phone?

If you've kept the sales receipt and the phone was purchased from an authorized re-seller, the phone and battery is covered under Motorola or Lenovo's one-year manufacturers warranty, from the date of original purchase. 

If this is indeed a Moto G 1st. gen and it was purchased or obtained second-hand, the one-year manufacturers warranty will have expired. 
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Desiree McDonald

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I looked in my settings and it is a Moto G4 plus. I purchased it at an authorized koodo dealer and still have all the recipients and packaging but I am in the middle of moving so I don't have immediate access to it
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Dinh, Mobile Master

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A phone, if new, is likely to have an 1 year warranty.
I would suggest you contact the Koodo store (that you bought the motoG from) or  Motorola Canada to ask them for support or warranty issues.
(Edited)
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Erwin

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Do you know if you have the Koodo Phone Protection? if you do, it extends your 1 year manufacturer to two years
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rikkster, Mobile Master

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The Moto G4 Plus should be well within the manufacturers warranty period. When you get the time, locate the receipt and head to your local Koodo kiosk and arrange for the phone to get shipped for repair. Remember to remove your SIM card and microSD card (if applicable) and back up any data (e.g. photos, music) to your computer, prior to sending the phone in for repair.

Depending on the Koodo location, you may be able to get a loaner phone, while the G4 Plus is in for repair.  If you can’t make it to a Koodo store, call them at *611 from your Koodo phone or toll free at 1-866-995-6636 and request a Return Mailer, or request a Delayed Mailer if you live 25 km away from your nearest Koodo store.

Alternative options to contact Koodo; private message via Facebook or a DM via Twitter, both logos appear at the bottom right of this page.

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